11/5/2022 0 Comments Organize contacts onsip![]() ![]() Add MAC address of phone to OnSIP Admin Portal under 'Resources' and assign a user Add boot server info to phone (see below. Depending on the type of phone you have, you will need to follow slightly different procedures for each type: New, Used or existing. I utilized the user research and feedback to help advocate for features I believed the users truly needed. Step 2: Add the MAC Address of your phone in the OnSIP Admin Portal. ORGANIZE CONTACTS ONSIP SOFTWAREWhile working at OnSIP, I took part in the product planning council, which met regularly to decide on the future direction of our product. OnSIP and Nextiva are two VoIP software providers offering feature-rich business phone systems with capabilities like IVR, call queuing, and third-party. We found that customers would use the easy contact with an employee to ask questions, and while that was insightful because I as the UX Designer could see where customers were running into friction, it also informed our decision to push for an easier way to contact our support department straight through from the platform. From here, we organized the features into what we believed our users absolutely would need, and then which ones were less valuable or outside of our abilities to achieve, and built out the product that way.Īfter the launch of our redesigned InstaPhone, we utilized intercom to speak to customers directly about features they would like to see, what they felt could be done better. Because of the ever-present contact list, I decided to put the bulk of navigation on the side panel, which would then allow me to structure the bulk of the fluid information within the main body of the page. This project began with a minimal viable product redesign, to which we added features on long-term through the process of two-week sprints. I also designed user flows, mock ups, low fidelity and high fidelity screens for the many additional features we added. For an additional cost, managers had their own dashboard that allowed them to keep track of calls coming into a calling queue, and how their team was responding to those calls.Īs the designer in charge of this project, I completely redesigned the the previous interface. Meant to act as a business phone and communication dashboard for customers that didn’t have desktop phones or who were working away from their office desk, InstaPhone allowed users to message their coworkers, make and receive audio and video calls from both inside and outside of their company networks, easily see basic details about those they were talking to, and create unique links to send out to whoever they’d want to have a call with (rather than using a phone number). ![]() While working at OnSIP (also known as Junction Networks) as their in-house UX Designer, I re-designed one of their main product offerings, InstaPhone - an internet based soft phone. ![]()
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